myMallBox Insurance Claim

DISCLAIMER

  • myMallBox only covers up to $100 for a package (this includes shipping costs) and will reimburse in the form of CREDIT.
  • Carriers NOT covered under myMallBox insurance: DHL (Local Post), USPS (Airmail - Non-Tracking), USPS (ePacket)
  • Additional Insurance will also be reimbursed in the form of myMallBox Credit
  • myMallbox reserve the right to deny any claim if all the of required information is not submitted.
  • Shipping costs reimbursement is based on weight of damaged items.

Required Information and Documents

To process the claim all of the following items must be provided:

  • Name and Email Address (associated with the suite that owns the package)
  • Suite Number and Package Number
  • Reason for Claim
  • Picture of Damaged Items
  • Pictures of the entire outer packaging and inner package of the package your items were delivered in.
  • Picture of Shipping Label attached to the package that was delivered.
  • Detailed list of all damaged or missing items (including item numbers).
  • Weight of Package and Weight of Damaged Item (not always required but very helpful to submit).

*To upload multiple files please compress them into a zip file and then upload*

Did you purchase additional insurance with your shipment?*
Only check "Yes" if you PURCHASED additional insurance
Reason for Claim*
Please select multiple if necessary or if unsure which best applies

Missing Item Claims - Required Documents

  1. Pictures of the package your items should have arrived in.
  2. Picture of the Shipping Label attached to the package.
  3. Picture of all received content.
  4. Copies of merchant receipt or invoice for missing items.
Upload Missing Item Claims - Required Documents Listed Above*
No File Chosen
File uploads may not work on some mobile devices.
To upload multiple files, please compress(zip) them into a folder and upload

Damaged Item Claims - Required Documents

  1. Pictures of the Damaged Items.
  2. Pictures of the package and packaging your items were delivered in (including inside and outside).
  3. Picture of the Shipping Label attached to the package.
  4. Copies of merchant receipt or invoice for missing items.
Upload Damaged Item Claims - Required Documents Listed Above*
No File Chosen
File uploads may not work on some mobile devices.
To upload multiple files, please compress(zip) them into a folder and upload
This field is required to receive reimbursement for shipping costs.
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